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Senior Manager, Financial Crime Operational Risk & Decisioning at Nationwide, United Kingdom

Senior Manager, Financial Crime Operational Risk & Decisioning at Nationwide in United Kingdom. Contract. Apply with swipeandhired.

We’re looking for a Senior Manager to join Financial Crime Operations, leading a specialist area at the heart of how we manage complex financial crime risk and controls, authorise customer risk classifications and respond when cases require heightened expertise, judgement or escalation.

Reporting to the Head of Operations, you’ll lead three specialist capabilities covering Financial Crime Authorisations, Technical Expertise and Specialist Investigations. Together, these teams provide the expertise, judgement and challenge required to support effective risk management across our Financial Crime operation across Virgin Money and Nationwide.

A critical part of the role will be accountability for our localised Case Clinic and owning the Customer Forum, ensuring complex and material customer risk is subject to effective decision-making, challenge and governance. This will include presenting high-risk customer cases and recommendations to Accountable Executives, clearly articulating risk, evidence and recommended outcomes.

You’ll work closely with Senior Manager peers across Financial Crime Operations, providing specialist capability to help them manage complex case-level risk and control challenges within their areas. Equally, you’ll face out across the wider Economic Crime function, building strong collaborative relationships with Economic Crime Oversight, Advice and the Nominated Officer Function to ensure operational insight, technical expertise and appropriate challenge come together to manage risk effectively.

This role will also play an important part in the continued integration of Nationwide and Virgin Money, aligning frameworks and capabilities to develop a Group-level function able to support both brands through integration and beyond.

Ultimately, this isn’t just about resolving individual cases. You’ll ensure what we learn from complex decisions, investigations, intelligence and operational exceptions is used to identify emerging threats, strengthen our control environment and continually improve how we manage financial crime risk.

We are happy to consider flexible working approaches to help you perform at your best.

This is a 12-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

Step into a role where no two days are the same, combining purpose, pace and the opportunity to make a real difference for customers and the Society. You'll lead a broad range of responsibilities across Operations, ensuring financial crime risk is managed effectively whilst maintaining exceptional quality standards, helping to minimise financial crime exposure through effective investigations and cross function collaboration. Stakeholders will receive outstanding technical support within agreed service levels, at the same time, you'll foster a high-performing, inclusive and motivated culture where colleagues can thrive and deliver their very best.

Working at the heart of a critical function, you'll drive a strong control environment across Financial Crime Operations, overseeing risk and issues management while supporting audits and reviews. Partnering closely with the Head of Financial Crime Operations and the wider senior leadership team, you'll play a key role in shaping financial crime controls, providing subject matter expertise and ensuring financial crime risks are identified, managed and escalated in line with policy expectations. This is a unique opportunity to influence Financial Crime Strategy from the heart of the operation to help us sustain a strong and robust controls environment.

About you

As a minimum, you will have:

Deep understanding of financial crime risk and control environments, or demonstrable experience leading highly technical risk or control functions

Senior leadership experience, with a track record of leading, empowering and developing managers and specialist teams

Excellent judgement and decision-making capability, with the confidence to make and support complex decisions balancing financial crime risk, customer outcomes and organisational risk appetite

The collaborative approach and credibility to operate with Accountable Executives and senior Financial Crime stakeholders, presenting technically complex and potentially sensitive matters clearly and confidently

The ability to partner effectively with operational peers, providing constructive challenge and expertise while maintaining clear accountability for operational delivery

Experience of leading through organisational integration and change, creating alignment across different frameworks, teams and ways of working

Experienced strategic and conceptual thinking, with the ability to translate strategy into practical operating models, capabilities and sustainable delivery

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

30 days holiday, pro rata

Private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance-related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a c