Field Service Engineer – Türkiye (Adana, Mersin, Gaziantep, Ankara) at PerkinElmer, Istanbul
Field Service Engineer – Türkiye (Adana, Mersin, Gaziantep, Ankara) at PerkinElmer in Istanbul. Full-time. Apply with swipeandhired.
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
Field Service Engineer – Türkiye (Adana, Mersin, Gaziantep, Ankara)
Location(s)
Istanbul
Job Description
About the Role
We are looking for a motivated and customer-focused Field Service Engineer to join our team in Türkiye!
In this role, you will be responsible for providing high-quality technical support, installation, maintenance, and repair services for our customers. You will play a key role in ensuring customer satisfaction, maximizing instrument performance, and supporting our growing service business.
If you enjoy solving technical challenges, working directly with customers, and being part of a dynamic international environment, we'd love to hear from you!
Key Responsibilities
- Perform on-site installation, preventive maintenance, troubleshooting, and repair of analytical instruments and related equipment.
- Deliver excellent after-sales technical support while ensuring high levels of customer satisfaction.
- Respond to customer service requests and resolve technical issues within agreed Service Level Agreements (SLAs).
- Diagnose and troubleshoot complex technical problems to minimize instrument downtime.
- Identify opportunities to promote service contracts, accessories, and consumables.
- Maintain accurate service documentation, spare parts inventory, and equipment records.
- Ensure tools and test equipment are properly maintained and calibrated.
- Collaborate with internal teams to ensure efficient service delivery and continuous improvement.
- Identify opportunities to improve service efficiency and operational performance.
- Follow company procedures, quality standards, and safety requirements.
- Travel up to 40% within Türkiye to provide on-site technical support and service to customers.
Qualifications & Requirements
- Bachelor's degree in Electrical Engineering, Electronics, Communication Engineering, Chemistry , or a related technical discipline.
- Minimum 3 years of experience in field service, technical support, or a similar role.
- Strong technical troubleshooting and problem-solving skills.
- Excellent interpersonal, communication, and customer service skills.
- Good command of English and Turkish , both written and spoken.
- Valid driver's license and willingness to travel up to 40% within Türkiye.
- Ability to work independently, manage priorities, and build strong customer relationships.
- Preferably based in Adana, Mersin, or Gaziantep, or willing to relocate to one of these locations. Candidates based in Ankara may also be considered.
Why Join Us?
At PerkinElmer , you will have the opportunity to work with advanced scientific technologies, develop your technical expertise, and contribute to delivering excellent customer experiences.
You'll be part of a collaborative international environment where your technical knowledge, initiative, and commitment to customer success can make a real difference.
Interested?
If you're passionate about technology, enjoy working in the field, and are ready for your next career challenge, we encourage you to apply and join our team!