Remote Healthcare Call Center Representative at Conduent, Remote US
Remote Healthcare Call Center Representative at Conduent in Remote US. $16.5 an hour. Apply with swipeandhired.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Healthcare Contact Center Associate -Work from Home
About the Healthcare Call Center Associate role:
As a member of the Customer Experience team, you will handle telehealth-based phone calls and email inquiries. Call drivers can include insurance verifications, benefits education, billing questions, prescription issues, technical challenges including up to real-time support during time sensitive situations. You manage a steady volume of incoming calls from customers while navigating multiple systems. Punctuality and dependability are key to our clients’ success and your role as an associate.
There are plenty of career growth opportunities within the healthcare team!
You Must have Open Flexibility: Hours of Operation: 24/7/365
Production Schedules are based on Business Need/Will be assigned during training.
The pay rate is $16.50 an hour, which may be below your state’s minimum wage. Please take this into consideration when applying.
Health benefits (medical, dental, vision) are available on the first day of employment.
Paid time off is accrued after 180 days (about 6 months) of employment.
Fully work from home.
Successfully learn to navigate 3 systems with an average of 20 calls per day.
What we look for:
We are looking for people with a passion for helping others, who are naturally empathetic and determined to deliver a comprehensive solution to these healthcare-related calls. Customer service experience is a plus but not required. To be successful in this role, you will:
Manage a steady volume of incoming calls from customers while navigating multiple systems.
S uccessfully completed a 3-week virtual training class and 1 week of Nesting. (You cannot miss a day of training).
Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).
Great problem-solving skills
Ability to effectively multi-task
Excellent communication skills
Availability to work weekends.
High school diploma, GED, or college degree
Successful completion of a background check is required for this position.
Production schedules are provided during training.
About the Healthcare Call Center Role:
Answer questions about services, provider availability, in