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Creative Operations Director at Wlt, London

Creative Operations Director at Wlt in London. Full-time. GBP 80,000 a year. Apply with swipeandhired.

Address: E14, London
Contract : Fixed Term Contract (12 months), Full Time
Hours : 37.5 hours per week
Shifts : Monday to Friday between 08:00-18:00
Break : 1 hour unpaid lunch
Work model : Hybrid - 4 days per week in the office and 1 day per week working remotely

Williams Lea are seeking a Creative Operations Director to join our team!
Williams Lea is a global provider of technology-enabled business and marketing services, bringing together talented people, deep industry expertise and emerging technology to help some of the world's leading organisations work smarter and transform the way they operate.

Our people are at the heart of what we do. Working alongside innovative technology, including AI, our teams deliver critical services for clients around the world. Built on a strong heritage and long-standing client relationships. We are committed to creating an inclusive workplace where everyone has the opportunity to grow, contribute new ideas and make a meaningful impact. Williams Lea is an RRD company, serving clients in 20 countries across four continents with 15,000 employees worldwide.

Job Purpose
The Creative Operations Director is responsible for leading the delivery of integrated creative services, ensuring operational excellence, and aligning creative output with client objectives and business strategy. Working closely with the Global Creative Director, the role combines strategic leadership, client partnership, and operational oversight to drive high-quality delivery, optimise service models, implement continuous improvement initiatives, and support the growth and development of the team.

The successful candidate will bring a strong creative background across disciplines such as design, motion graphics, and film, together with proven experience in leadership, project delivery, stakeholder management, and client engagement. They will play a key role in shaping service delivery, fostering innovation and best practice, and ensuring Williams Lea continues to provide a world-class service that supports client growth and evolving business needs.

Key Responsibilities

Gather and analyse client feedback to inform creative process improvements
Partner with client leads to identify growth opportunities and improve delivery
Responsible for strategic operational planning across the account
Identity new services and manage those from sale through to implementation and management
Implement tools and systems to improve team efficiency, quality and visibility
Responsible for Operational Excellence and client satisfaction
Oversee the creative workflow highlighting potential risks to the client
Analyses data and reports that give insight into how to adjust to improve the service
Proven experience in growing services and identifying new ones
Track Williams Lea and client budgets and POs across all creative projects
Work on month-end activities and invoicing
Responsible for contractual governance

Personal attributes

Strategic thinker with the ability to balance long-term vision and operational priorities.
Personable and approachable, maintaining a positive, professional presence and highly engaged communication style.
Strong listener with a naturally inquisitive mindset, able to probe beyond surface-level information, challenge assumptions, and seek clarity when needed.
Confident communicator who is comfortable leading discussions, influencing stakeholders, and driving outcomes.
Inspirational people leader, capable of motivating and guiding teams through demanding and fast-paced periods while upholding Williams Lea's values and culture.

Key Competencies

Proven project management and delivery skills
Fluency across the marketing ops stack - creative production and campaign delivery
Quality communication at all levels
Client Focus
Leading the Team
Planning and Organising
Delivering against strategic objectives

Essential Skills

Experienced Creative Account Manager ready for next step into a demanding role
Pragmatic adopter and approach to AI
Capable of developing and implementing strategic objectives
Strong commercial awareness, ability to plan and negotiate
Detail-orientated outlook
Self motivated, able to work autonomously
Understands Williams Lea company values and business objectives and is able to deliver against them
Able to manage, motivate and develop a diverse team

Using AI in your application
We’re happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience.

To keep things fair, please don’t use AI to invent or exaggerate achievements, complete assessments (unless we say it’s allowed), or to generate live interview answers.

Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday, plus bank holidays (pro-rata for part time roles)
Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycle-to-work scheme
Discounted gym memberships
Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected] (we do not accept applications to this email address).

View our Privacy Notice https://www.williamslea.com/privacy-statement