Field Service Operations Manager at EMCOR Group, Syracuse, NY
Field Service Operations Manager at EMCOR Group in Syracuse, NY. Full-time. $90,000 to $110,000 a year. Apply with swipeandhired.
Company
John W. Danforth Company
Category
Operations Services
Position Type
Full-Time
Location Type
Onsite
Posted Date
1 hour ago (11/6/2026 1:31 PM)
About Us
John W. Danforth Company, one of the largest mechanical contractors in the Northeast, is growing! We believe our people are our greatest asset and invest in training, career development, employee engagement, and team support. We are committed to delivering industry-leading experiences for our customers across commercial and industrial HVAC, plumbing, refrigeration, advanced technology manufacturing, process piping, fabrication, mission-critical environments, and energy performance projects, backed by comprehensive service maintenance and repair.
Job Summary
As a Field Service Operations Manager at John W. Danforth Company, you will lead and optimize field service operations across the Central New York (CNY) region focusing on Syracuse and Binghamton. Ensuring the delivery of high-quality efficient HVAC-R, plumbing, and environmental services. In this role, you will guide and develop a team of field supervisors and service coordinators, drive operational performance and revenue growth, and maintain full P&L accountability for the region.
Essential Duties & Responsibilities
- Lead a multidisciplinary team across Plumbing, HVAC, and Environmental Service operations, ensuring alignment and accountability.
- Oversee contract execution, scheduling, and service delivery to meet client commitments and quality standards.
- Own regional P&L, managing budgets, forecasts, and financial performance while driving revenue growth.
- Build strong customer relationships and resolve escalations to ensure satisfaction and retention.
- Coach and develop team members while fostering a high-performing, safety-first culture.
- Optimize operations through process improvements, resource management, and adherence to industry standards.
- Ensure continuous improvement by tracking performance metrics and implementing data-driven strategies to enhance service delivery.
Qualifications
- Bachelor’s degree required, or a minimum of 10 years of relevant industry experience.
- Proven leadership experience in the mechanical service industry, with full P&L responsibility for operations exceeding $5M in annual revenue.
- Demonstrated experience managing HVAC, plumbing, or facilities service teams preferred.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook) and general business systems.
- Strong ability to develop and deliver accurate quotes for HVAC repairs and replacements.
- Excellent customer service and leadership skills, with strong verbal and written communication abilities.
- Effective collaborator with strong conflict resolution skills, fostering a results-driven, team-oriented environment.
- Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced setting.
#danfth
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here . Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
Geographic Disclosure
Compensation Range : $90,000-$110,000
Other Compensation : Bonus eligible
Benefits : We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, and an employee assistance program.