Customer Service Representative (on-site) at SSM Health Home Health Services, Camp Hill, PA
Customer Service Representative (on-site) at SSM Health Home Health Services in Camp Hill, PA. Full-time. $16.5 an hour. Apply with swipeandhired.
US-PA-Camp Hill
Job ID
390275
Position Type
Full Time
Experience (Years)
1
Category
Corporate - Central Billing Office
Company
Select Medical
Min
USD $16.50/Hr.
Max
USD $16.50/Yr.
Overview
Customer Service Representative
(On-site, Camp Hill, PA)
Starting at $16.50/hr
Why work for Select?
We are committed to your growth and success!
-Career Advancement opportunities
-Competitive pay, benefits, and PTO
-Eligible for referral bonuses
-Thorough orientation program
- Team-oriented environment
Professionally and courteously provide a variety of patient and insurance services through mail, telephone, e-mail, and personal contact in response to patient account inquiries. This position will maintain a more active role in fixing patient accounts in the billing system and reviewing reports to assist in quality control of patient accounts, specifically patient balances.
Responsibilities
- Answering, forwarding, and logging incoming calls in the manner specified by the CBO Manager.
- Comprehending insurance and patient responsibilities in relation to account balances and billing.
- Resolving patient, center, and internal account inquiries, both verbal and written. Forwarding the inquiries to the Lead and members of the A/R team or appropriate supervisors as necessary if unable to resolve inquiry.
- Documenting the billing system concerning all verbal and written communication relative to the specific patient accounts.
- A ssisting and supporting other departments and appropriate staff members as needed to successfully resolve patients’ account inquiries.
- Providing feedback to the appropriate CBO staff when informed of changes in payers’ plans, contracts, addresses, or other vital account billing information.
- Performing other duties and projects assigned.
- Following all HIPAA requirements as defined by the Compliance Department.
- Working in TherapeBridge and HMS to assist patients on calls
- When not taking an inbound call: process billing record requests, patient collection spreadsheet reviews, updating patient address information, or making calls on returned patient mail.
Qualifications
Education and Credentials
- Minimum Education: A high school diploma or GED certificate is the standard baseline.
- Minimum six months to one year of customer service experience preferred.
Core Customer Service and Interpersonal Skills
- Good interpersonal, oral, and written communication skills.
- Excellent problem-solving skills; attention to detail.
- Ability to work independently; ability to multitask.
- Professional etiquette and active listening skills; emotional resilience.
Technical and Administrative Competencies
- Insurance and Billing Literacy: Basic understanding of health insurance.
- Proficiency in Windows-based office technologies with a minimum of one year of computer experience.
Additional Data
Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.
- An extensive and thorough paid orientation program.
- Paid Time Off (PTO) and Extended Illness Days (EID).
- Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
- A 401(k) retirement plan with company match.
- No Required Weekends
Equal Opportunity Employer/including Disabled/Veterans