Sportsbook Supervisor - Eldorado Scioto Downs Columbus, OH at Caesars Entertainment, Columbus, OH
Sportsbook Supervisor - Eldorado Scioto Downs Columbus, OH at Caesars Entertainment in Columbus, OH. Est. up to $60k. Apply with swipeandhired.
In this role, Sportsbook Manager will have operational and financial responsibility for a defined region or territory. Your duties include providing training and development for staff, ensuring quality consistency across the region and increasing sales and profitability in your region.
- Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book
- Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
- Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
- Mentor employees to help them become better ticket writers
- Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
- Handle escalated customer complaints/issues as needed
- Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations
- Prior work experience in a sports book is highly preferred
- Ability to motivate, lead, and mentor staff members
- Effective communication skills, both written and verbal
- Professional appearance and demeanor
- Self-starter attitude who shows initiative
- Committed to delivering an elevated level of customer service
ADDITIONAL REQUIREMENTS
- Must be able to stand for extended periods of time.
- Must be able to lift, pull or push 25 lbs.
- Must be able write for extended periods of time.
- Must be able to twist, bend or reach with no significant boundaries.
- This position may be exposed to a smoke-filled environment