Marketplace & Delivery Analyst at Inspire, Colombia Support Center
Marketplace & Delivery Analyst at Inspire in Colombia Support Center. Full-time. Apply with swipeandhired.
This role will report directly to US. Advanced English is mandatory.
POSITION TITLE: Analyst, Marketplace & Delivery
REPORTS TO: Senior Director, Marketplace & Delivery
PURPOSE OF THE POSITION
The Analyst, Marketplace & Delivery is responsible for supporting the growth and optimization of Inspire Brands’ marketplace and delivery performance across owned and third-party channels. This role leverages data-driven insights, industry research, and cross-functional collaboration to inform strategic decisions, enhance marketplace performance, and support partnership management with delivery service providers. The Analyst plays a key role in performance reporting, marketing analysis, database stewardship, and identifying new growth opportunities across channels and products.
RESPONSIBILITIES
- Serve as the central owner of marketplace performance tracking and marketing analysis, developing and maintaining consistent reporting frameworks across brands and delivery partners.
- Build, maintain, and analyze marketing performance across the Inspire portfolio, acting as a key liaison between internal media tracking teams and marketplace strategy stakeholders.
- Deliver regular performance reporting and insights to internal teams and partners, highlighting key trends and providing actionable recommendations across brands and marketplace channels.
- Conduct research on delivery and marketplace trends, including macroeconomic factors and industry developments, to inform strategic direction and identify growth opportunities.
- Support partnership management and contract negotiations with delivery service providers by performing financial and business impact analyses of commercial terms.
- Support communication standardization across the delivery business through development of presentation templates and coordination of reporting outputs.
- Serve as the subject matter expert for Marketplace dashboards and database tools, including supporting Power BI dashboard development, and ensuring data accuracy, completeness, and ongoing enhancements through cross-functional collaboration.
- Assist in evaluating and launching new channels and product innovations through vendor research, partner vetting, and financial and business case analysis.
- Support annual budget forecasting, tracking, and ongoing updates throughout the year.
EDUCATION QUALIFICATION
Required Minimum: Bachelor’s degree
EXPERIENCE QUALIFICATION
2–5 years of experience in analytics, marketing, operations, consulting, or strategy-related roles
REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES
- Strong analytical mindset with the ability to support decisions with data and insights
- Knowledge in Excel and Power BI
- Proven ability to influence stakeholders and drive outcomes in a cross-functional environment
- Collaborative relationship builder with strong interpersonal skills
- Understanding of third-party delivery service provider (DSP) business models and processes
- Ability to manage multiple priorities, navigate ambiguity, and deliver results under pressure
- Strong attention to detail with the ability to translate business needs into actionable processes
- Effective written and verbal communication skills, with the ability to present insights to a variety of stakeholders
- Continuous learning mindset with a focus on process improvement and innovation
Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.