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Digital Campaign Delivery Expert at Roche, San Jose

Digital Campaign Delivery Expert at Roche in San Jose. Full-time. Apply with swipeandhired.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position
Relocation benefits are not available for this job posting.

Position summary: As a Digital Campaign Delivery Expert in the Global Digital Hub, you support Global Campaign Coordinators by overseeing end-to-end coordination and delivery of multiple digital campaign content creation projects across channels and request types; ensuring delivery standards and established ways of working are met or improved; guiding Campaign Delivery Specialists on complex campaigns, operational issues, and risk mitigation; gathering stakeholder feedback, leading retrospectives, and knowledge transfer; monitoring open projects, forecasting demand, and reporting risks; ensuring strong project documentation; and supporting the Global Brand Engagement Manager in strategic planning for future digital campaign content delivery needs.

The Opportunity:

Oversee and coordinate overall operational activities for digital campaign content delivery, ensuring processes run smoothly and efficiently, monitoring all project statuses, identifying/reporting risks, and connecting with global brand teams, engagement managers, and production teams.
Lead project management for campaign content delivery by defining scopes, timelines, resource allocation, project plans, and milestones; supporting demand planning; and regular content planning updates with the Global Campaign Coordinator.
Mentor and support Campaign Delivery Specialists and junior team members by helping resolve operational issues, mitigate risks, keep projects on track, provide hands-on onboarding support, and lead knowledge sharing through retrospectives and learning sessions by therapeutic area.
Support strategic content creation by partnering with global brand managers/engagement managers to develop and implement content strategies aligned to organizational objectives, incorporate stakeholder feedback, revise requests, support client communications around service offerings/change management, and ensure expectations are met.
Act as a content network facilitator and subject matter advocate by driving conversations between global and local teams to capture content needs, insights, and learnings; building strong relationships across global brand and affiliate networks; piloting new initiatives; and advocating for expanded services in your expertise area.

Who you are:

Experienced project manager with a Bachelor’s degree in Marketing, Business, Communications or a related field, and 5+ years of proven project management experience, preferably in digital marketing or content creation, with pharma/life sciences experience considered a plus.
Strong understanding of digital marketing principles, campaign management, and content delivery, with the strategic mindset to support Global Campaign Coordinators in driving successful digital campaigns and operational excellence.
Excellent organizational and multitasking abilities, with a proven track record of managing multiple projects simultaneously, ensuring timely completion, and proactively identifying, mitigating, and resolving risks/issues.
Exceptional communication and interpersonal skills, able to collaborate effectively with diverse stakeholders, build strong relationships, and contribute to a high-performing, cross-functional team environment.
Proficient in project management tools/software and familiar with content management systems, with experience mentoring and onboarding team members, fostering a collaborative/supportive culture, and knowledge of pharma compliance/regulatory concepts as an advantage.

Please note: Resumes must be submitted in English, as our interview panel may include participants from outside your local country.
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Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.