Assistant Manager, Orlando at Hermès, Orlando, FL
Assistant Manager, Orlando at Hermès in Orlando, FL. Est. up to $130k. Apply with swipeandhired.
The Team:
The Hermès Orlando Boutique opened in 2019 and focuses on providing extraordinary service to clients as a part of the Southern Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.
The Opportunity:
The Assistant Manager is responsible for partnering with the Managing Director and Floor Director to successfully run all aspects of the business including building sales, identifying opportunities, and client development via CRM and service initiatives, coaching and counseling of staff.
All other duties as assigned by the supervisor.
About the Role:
- Daily supervision of staff (coaching, training and assisting in achieving sales objectives).
- Demonstrates and active management presence on the sales floor modeling exceptional service and ensuring all team member embody the Hermès spirit.
- Identifying sales opportunities by weekly review of business by métier, tracking delivery and special orders. Apply these sales opportunities in tandem with each sales specialist personal goals to evaluate contribution to total boutique.
- Contributing to and/or conducting monthly touch-base meetings and annual performance evaluations in tandem with Managing Director/Floor Director.
- Communicates CRM standards, follows up daily for associate compliance and to maximize quality of client capture rate and detailed information according to Hermès standards.
- Ensures policy and procedure are clearly communicated to team, and all are actively compliant.
- Monitor E-time and scheduling needs for the staff. Keep and accurate record of vacation, time and attendance in tandem with HR.
- Organizes seasonal trainings including key métier points, share internal updates, and ensure sales team are integrating into client conversations at point of sale.
- Assists in maintaining database of candidates for store and in recruiting and interviewing to fill open positions.
- Making critical client decisions and runs business during Managing Director/Floor Director’s visits to Preview/Podium.
Supervisory Responsibility:
- YES
Supervises Sales Staff
Budget Responsibility:
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