Student Conduct Manager at EF Education First, Cambridge, MA
Student Conduct Manager at EF Education First in Cambridge, MA. Est. up to $130k. Apply with swipeandhired.
Hult International Business School is seeking a Student Conduct Manager to support the delivery of a fair, educational, and student-centered conduct process across Hult's global community.
This role will be based at our Boston campus and will provide student conduct and community standards support for undergraduate and graduate students studying at Hult's campuses in Boston, London, and Dubai, as well as students enrolled in Hult's virtual and part-time online programs.
The successful candidate will be talented student affairs professional who can balance student development, community wellbeing, compliance obligations, and institutional risk management. They will have strong investigative, conflict resolution, and case management skills, along with the judgment necessary to navigate complex situations involving student behavior, interpersonal conflict, harassment concerns, and community standards violations.
The Student Conduct Manager is responsible for coordinating conduct investigations and resolutions, managing student behavioral concerns, supporting educational interventions, providing community standards programming, and contributing to institutional compliance initiatives. The role works closely with global teams including academics, campus life, student life, wellbeing, accessibility, registry, campus operations and security, and residence life (Boston).
The position will also support aspects of Hult's Sexual Harassment and Title IX Policy administration, safeguarding initiatives, behavioral intervention efforts, and annual compliance training programs for faculty and staff.
Key Areas of Responsibility
Student Conduct Administration
- Manage student conduct cases across Hult's undergraduate, graduate, and online programs.
- Investigate, document, track, and resolve alleged violations of institutional policies and community standards.
- Conduct investigations, meetings, fact gathering, and case assessments in accordance with institutional policies and applicable legal requirements.
- Prepare conduct notices, outcome letters, educational sanctions, and case documentation.
- Facilitate informal resolutions, restorative practices, behavioral agreements, and educational interventions where appropriate.
- Monitor student compliance with conduct outcomes and sanctions.
- Maintain accurate and confidential case records within institutional systems.
- Identify emerging behavioral trends and recommend preventative strategies and policy enhancements.
Community Standards and Residential Life
- Serve as a key partner to Residential Life in promoting community standards and positive community engagement.
- Support conduct management and resolution of incidents occurring within Hult residential communities.
- Develop and deliver educational programming related to community expectations, responsible citizenship, conflict resolution, and student accountability.
- Collaborate with Residential Life staff regarding student concerns, behavioral patterns, and community impacts.
- Provide guidance and consultation regarding conduct trends and residential community wellbeing.
- Assist with student onboarding, orientation, and residential community standards education initiatives.
Student Support and Behavioral Intervention
- Collaborate closely with wellbeing, accessibility, academic, and student support teams to ensure coordinated responses to student concerns.
- Laise with campus CARE, behavioral intervention, or student support teams as assigned.
- Develop behavioral support plans and risk mitigation strategies where appropriate.
- Support students experiencing personal, behavioral, academic, or community-related challenges.
- Coordinate supportive measures and referrals to campus and community resources.
Training, Education, and Compliance
- Develop and deliver training sessions related to community standards, student conduct, incident reporting, harassment prevention, safeguarding, and Title IX compliance.
- Present educational workshops and compliance briefings for students, faculty, and staff as needed.
- Train student leaders and staff members regarding incident reporting, documentation standards, trauma-informed response principles, and referral pathways.
- Support annual compliance and quality assurance activities related to student affairs operations.
- Assist with institutional initiatives related to Prevent, safeguarding, behavioral risk management, and student wellbeing.
- Monitor developments in conduct administration, higher education regulation, Title IX, safeguarding, and student affairs best practices.
- Support annual policy reviews and process improvements related to institutional complaint resolution frameworks.
Crisis Response and Campus Support
- Respond to crisis situations, student emergencies, and significant behavioral incidents.
- Support coordinated institutional responses to campus safety and student wellbeing concerns.
- Assist with after-hours incident management when necessary.
Reporting, Assessment, and Continuous Improvement
- Maintain conduct statistics and institutional reporting metrics.
- Prepare reports and analyses regarding conduct trends, educational outcomes, and policy effectiveness.
- Support institutional audits, accreditation reviews, and compliance reporting activities.
- Recommend process improvements designed to increase consistency, efficiency, and student learning outcomes.
- Assist with development and periodic review of student conduct, community standards, and related institutional policies.
Required
- Bachelor's degree and at least two years of progressive experience in student affairs, student conduct, residential life, case management, community standards, or a related higher education field.
- Experience managing sensitive student matters, including conduct, behavioral intervention, welfare concerns, and complaint resolution.
- Strong written communication, investigative, documentation, and organizational skills.
- Sound judgment, discretion, and the ability to maintain confidentiality.
- Ability to work effectively with diverse student populations in a multicultural environment.
- Proven ability to manage multiple priorities and complex cases simultaneously.
- Strong administrative, recordkeeping, and data management skills.
Preferred
- Master's degree in Student Affairs, Higher Education Administration, Counseling, Social Work, Law, or a related discipline.
- Experience with student conduct administration, behavioral intervention teams, or case management
- Experience in international higher education environments.
- Knowledge of U.S. higher education regulations, safeguarding frameworks, FERPA, GDPR, Title IX, and student conduct best practices.