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Field Quality Engineer at Johnson Electric

Field Quality Engineer at Johnson Electric. Full-time. Est. up to $130k. Apply with swipeandhired.

Join Our Team as a Field Quality Engineer at Johnson Electric!
Location: Plymouth, MI (onsite)
Vacancy Type: Existing Position
Schedule: Full-Time, with flexibility for additional hours or alternate schedules based on business needs
Travel: Regular travel to customer and manufacturing locations

As our next Field Quality Engineer , you’ll manage customer nonconformance issues for imported products throughout the Americas. Your expertise in customer quality, 8D problem-solving, containment, warranty analysis, and quality performance management will be essential to protecting customers, reducing quality costs, and driving sustainable corrective actions across global manufacturing operations.

Why You’ll Love Working Here

Global Presence: Be part of a global company with diverse teams and opportunities to contribute to international projects
Professional Growth: Access continuous learning and professional development through challenging customer-quality assignments
Employee Empowerment: Join a culture that empowers employees to take ownership and make impactful decisions
Collaborative Culture: Work in a supportive environment where cross-functional teamwork and knowledge sharing are encouraged
Technological Leadership: Contribute to quality excellence for advanced motors, actuators, and motion technologies

What You’ll Be Doing

Manage customer nonconformance issues for assigned accounts and imported products
Monitor and manage Customer PPM performance to maintain customer satisfaction and quality expectations
Receive, investigate, and resolve customer complaints while ensuring timely communication and effective corrective actions
Manage PDCA logs, Quality Problem Reports, customer-situation databases, and related quality workflows
Lead 8D problem-solving activities and ensure responses are accurate, timely, and supported by objective evidence
Coordinate containment activities at customer locations and Johnson Electric facilities
Manage sorting companies and monitor their performance, cost, responsiveness, and effectiveness
Limit customer exposure to nonconforming products through effective containment and risk-management actions
Monitor sorting costs, customer complaints, Customer PPM, and corrective-action performance
Analyze customer returns involving zero-kilometer and warranty concerns
Coordinate product-return analysis and identify technical root causes
Develop and implement corrective and preventive actions to prevent recurrence
Assess risks associated with quality issues at customer locations and establish appropriate mitigation plans
Conduct regular customer visits to address concerns and strengthen technical relationships
Serve as a primary quality contact for assigned customers
Participate in customer-quality meetings, technical reviews, and corrective-action discussions
Collaborate with Johnson Electric manufacturing sites to review quality concerns and improvement plans
Coordinate communication and actions among customers, manufacturing plants, Engineering, Operations, and Quality teams
Support Production Part Approval Process activities related to design or process nonconformities
Maintain accurate records of customer concerns, containment actions, root-cause investigations, and corrective actions
Identify and implement continuous improvement opportunities that enhance product quality and customer satisfaction
Escalate critical customer-quality risks to the appropriate internal stakeholders
Perform other related duties as assigned

What We’re Looking For

Bachelor’s degree or higher in Engineering, Science, or a related technical discipline
Professional experience in Quality Assurance, Field Quality, Customer Quality, or Warranty Analysis
Manufacturing-facility experience
Strong knowledge and practical experience with 8D reporting
Experience using structured problem-solving and quality tools
Experience investigating nonconforming products and implementing corrective actions
Demonstrated experience working directly with external customers
Knowledge of containment, sorting, risk assessment, and customer-protection activities
Ability to analyze customer complaints, warranty concerns, and returned products
Strong written and verbal communication skills
Ability to prepare clear technical reports and present findings to customers and internal teams
Strong organizational skills with the ability to manage multiple customer concerns and deadlines
Ability to work independently and collaborate across global, cross-functional teams
Strong customer focus, sense of urgency, and results orientation
Willingness to travel regularly to customer and manufacturing locations
Flexibility to work additional hours or alternate schedules when required by business or customer needs

Bonus Points If You Have

Knowledge of electric motors and actuators
Automotive customer-quality experience
Experience managing zero-kilometer and warranty claims
Experience coordinating third-party sorting companies
Knowledge of PPAP and automotive quality requirements
Experience managing Customer PPM and quality-cost metrics
Experience working with international manufacturing plants
Familiarity with automotive Core Tools, including APQP, PPAP, PFMEA, SPC, and MSA
Experience using PDCA, Quality Problem Report, and customer-complaint tracking systems
Experience leading customer-facing containment and recovery activities

Work Environment

Full-time position with working hours determined by business requirements
Work performed primarily in manufacturing and customer-site environments
Frequent exposure to production machinery and industrial equipment
Potential exposure to noise, dust, fumes, and gases
Extended periods of standing and walking
Occasional bending, squatting, and reaching above shoulder level
Frequent lifting and carrying of items weighing between 11 and 20 pounds
Occasional lifting and carrying of items weighing up to 50 pounds
Required use of company-provided personal protective equipment
Compliance with all applicable customer-site and facility-safety requirements

How to Apply
Apply online at www.johnsonelectric.com . We can’t wait to meet you!

Come join our global, inclusive & diverse team

Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company’s most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.