TRAINER I at Qualfon

TRAINER I at Qualfon. Full-time. Apply with swipeandhired.

Category Development Location : Address LinkSY IT Park,Bantayan Dumaguete City, Negros Oriental Posting Location : City Dumaguete Posting Location : Country PH Location : Postal Code 6200 Position Type Full-Time Remote No Overview Role: TRAINER Responsibilities Main Objectives and Duties: 1. Training Delivery / Facilitation Delivers training program to new hires prior to endorsement to nesting. Answers all questions in a timely manner. Ensures training rules and regulations are strictly followed. Provides coaching on specific areas of the trainee. 2. Setting of Training Expectations Provides overview of the training flow and encourages total participation and interaction. 3. Participation in Training Design Suggests new ideas to improve training programs and delivery. 4. Training Needs Assessment Identifies problems or needs of trainees and the training program and seeks solutions to improve learning and overall performance. Participates during program evaluation. Monitors agent performance as a collaborative effort with the assigned mentor. 5. Reports Compiles training reports. Keeps training documents (quizzes, exam links, and manuals) for internal and external audits. 6. Meetings and Conferences Attends calibrations, meetings, and conference calls over the phone. 7. Information Dissemination and Escalation Acts as Subject Matter Expert (SME) on a specific area of support. Escalates issues to Miami Business owners for resolution. Qualifications Area of Expertise (Skills) College graduate of any course or its equivalent. At least 6 months to 1 year of work experience in training and development, preferably in a call center setting. Competencies Data Management Ability to plan, develop, and manage data storage and retrieval systems using accepted data models, standards, and processes. Training, Teaching & Instructing Ability to train, teach, or instruct employees by providing procedures, standards, quality parameters, practices, equipment operation, and software knowledge. Ability to develop and deliver relevant training for employee growth or performance improvement. Presentation Skills Ability to deliver presentations suited to audience needs. Demonstrates competency in presentation tools, content organization, visual aids, and communication style. Coaching, Counseling, & Mentoring Ability to guide and provide feedback to improve knowledge, skills, and performance. Uses techniques such as reflective listening, communication, and goal setting. Communication Ability to clearly transmit and receive information across various channels and media. Education Bachelor’s Degree