HR Shared Service Specialist Tier 1 at Omnicom, Mumbai
HR Shared Service Specialist Tier 1 at Omnicom in Mumbai. Apply with swipeandhired.
POSITION SUMMARY:
Reporting to the HR Shared Services Supervisors and/or Managers, HR Specialist I is responsible for processing routine transactions and responding to standard employee inquiries.
The HR Specialist I serves as the first point of contact for employees seeking HR support and plays a crucial role in maintaining the integrity of HR data and processes to address and triage inquiries.
ESSENTIAL FUNCTIONS:
- Respond to employee inquiries promptly and accurately via the Service Now system, providing clear and concise information.
- Escalate complex or specialized inquiries to the appropriate centralized specialist team for further resolution.
- Process transactions related to employee personal data with a high level of accuracy and attention to detail.
- Manage the end-to-end process for contingent worker creation, ensuring compliance with company policies and procedures.
- Maintain up-to-date knowledge of HR policies and procedures to provide accurate guidance to employees.
- Collaborate with HR team members to continuously improve the service delivery model and enhance the employee experience.
- Document all inquiries and transactions accurately in the HR system to ensure reliable data for reporting and analysis.
EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:
Essential:
- Up to 2 years of experience using HR systems for administration, HR Operations, case management, or similar responsibilities.
- Strong customer service orientation with the ability to handle inquiries in a friendly and professional manner.
- Proficiency in using HR Information Systems and case management tools.
- Excellent data entry skills with a focus on accuracy and speed.
- Ability to multitask and prioritize work in a high-volume, fast-paced environment.
- Familiarity with HR processes and best practices, particularly within a shared services context.
- Solid verbal and written communication skills, including English language skills.
Desirable:
- Experience in a shared service center or customer support role, preferably within an HR function.
- Effective problem-solving skills with the ability to identify and escalate issues appropriately.
- Good communication skills, capable of explaining HR processes and policies clearly to employees.
- A team player with a positive attitude and the ability to work collaboratively with colleagues.
- Eagerness to learn and adapt to new technologies and processes within the HR field.