Senior Director at V15P1TALONNN, NEW JERSY, NY

Senior Director at V15P1TALONNN in NEW JERSY, NY. $1,100 a year. Apply with swipeandhired.

At Lifion by ADP, we are passionate about delivering world-class service with each interaction a customer has with our Customer Success team. We’re looking for a technically savvy Technical Support Lead who understands the importance of being customer-oriented and responsive to support needs. As our Technical Support Lead, you will report to the Manager of Technical Support. You will inspire, mentor and lead a team of 6 Technical Support Specialists. The right candidate will thrive in a fast-paced environment, using a mix of technical and strong customer facing skills. This position requires you to be a self-starter, hands-on and have a strong ability to multi-task. Responsibilities Develop and maintain in-depth knowledge of ADP Next Gen software Organize and manage the day-to-day schedule of the technical support team and serve as the escalation point, when needed Lead, coach, and develop a team of 6 support specialists by mentoring, observing associate performance and providing feedback Liaise closely with other Technical Support Leads and Management to ensure processes are aligned and KPI’s are met across the team Ensure delivery of exceptional customer service for technical issues Continually evaluate and identify opportunities to improve the team and process Build sustainable relationships and trust with customers through interactive communication Communicate key issues to appropriate stakeholders Locations applicable in Alaska, Hyderabad, Bangalore immigrant youth