Shift Lead - Garrett Popcorn Shops at O'Hare Concessions, Chicago - O'Hare, IL
Shift Lead - Garrett Popcorn Shops at O'Hare Concessions in Chicago - O'Hare, IL. $21 an hour. Apply with swipeandhired.
Shift Lead - Garrett Popcorn Shops - $21/hour
Key Responsibilities
- Assist in the management of staff of approximately 5 to 30 team members
- Assign tasks to Team Members
- Supervise staff to ensure tasks are completed on time and to brand standards
- Execute all opening and closing procedures
- Deescalate any customer or Team Member concerns, keeping Shop Manager in the loop
- Evaluate Team Member performance and provide training as necessary
- Conducting pre-shift meetings and Shop meetings on consistent basis
Exceptional Customer Experience
- Assists in creating a customer experience that delights and engages every customer and exceeds customer expectations
- Help to ensure customer experience is aligned with brand values and personality
- Make decisions from the perspective of the optimal customer experience
Strong Team Development and Support
- Engage staff to ensure they are motivated and building strong customer relationships
- Conduct real time coaching to continuously develop team members to reach their best
- Consistently demonstrate appreciation and encouragement, leads by example
Operational Excellence
- Ensure team members comply with company standards for time and attendance, product integrity, respectful of the workplace, and health and safety.
- Ensure proper execution of all cooking procedures by Cooks
- Manage the daily production levels and rotation to ensure guests are always receiving the freshest Garrett Popcorn possible.
- During each shift, ensure Shop is visually beautiful, clean and well organized.
- Approach challenges with a ‘make it happen’ mindset and reach out for support when necessary.
Requirements
- 1 - 3 years of retail management experience
- Excellent interpersonal and communication skills
- Natural leadership abilities
- Ability to problem solve and multitask
- Knowledge of health and food safety regulations
- A commitment to excellent customer service and engagement
- Available for weekend, evening, and holiday hours
- Physical requirements include the following:
o Must be able to exert well-paced mobility for periods of up to eight hours in length
o Must have the ability to lift 10 pounds frequently, and up to 50 pounds occasionally
o Must have the stamina to work a minimum of 50+hours a week
Position Benefits
- Competitive starting salary
- Medical, dental and vision insurance plans
- 401K
- Paid vacation
- Quarterly bonus
- Very happy and fun customers – totally priceless
- Positive and caring leadership team